Refund policy

RETURN & EXCHANGE & REFUNDS

RETURN



You can return your item within 14 days of the receipt of the item you wish to return. Please send us an email to include your order number yahala.bou@gmail.com for more information on how to process a return.

Please return item(s) in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Please do not send items outside of this time frame or they will be refused.

Unfortunately, we do not offer a free return label. The delivery fee of the items sent for return belongs to the customer.

Your delivery costs cannot be refunded. The refund is the same as the order paid.



EXCHANGE


You can exchange your item upon 14 days of the receipt of the item you wish to exchange. Please send us an email to include your order number yahala.bou@gmail.com for more information on how to process an exchange.

Please send item(s) in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt.


Unfortunately, we do not offer a free exchange label. The delivery fee of the items sent for exchange belongs to the customer. However, we will send out the new item for free via our carriers.

Earrings and pierced items can not be exchanged due to hygiene reasons.

For hygiene reasons, earrings and pierced jewelry are exempt from our returns and exchange policy once removed from their original sealed packaging. This exemption applies in accordance with EU Directive 2011/83/EU Article 16(e).

 

FAULTY GOODS

All of our products are carefully checked before they are lovingly packaged. If for any reason your item is faulty, damaged in transit, or not as described, please contact us at yahala.bou@gmail.com with photos as soon as possible. For EU customers, your statutory rights under EU law provide a 2-year guarantee on defective goods. We will offer a repair, replacement, or full refund as appropriate.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yahala.bou@gmail.com.

Sale Items

Sale items are final sale for Canadian and US customers. EU customers retain their statutory 14-day cooling-off right regardless of sale status, unless the hygiene exemption applies.


UNDELIVERED PARCELS

*If the courier could not find a safe place to leave the parcel

*When the parcel is returned to us, we will issue a refund for the items.

*Delivery charges are not refundable.

*If you still want the items, you need to create a new order.