RETURN & EXCHANGE & REFUND
RETURN & EXCHANGE & REFUNDS
Please return item(s) in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Please do not send items outside of this time frame or they will be refused.
Your delivery costs cannot be refunded. The refund is the same as the order paid.
FAULTY GOODS
All of our products are carefully checked before they are lovingly packaged.
If for any reason your item is faulty or has been damaged in transit please get in touch immediately via yahala.bou@gmail.com attaching an image of the item to the email will speed the process along. Please do this within 24 hours of receiving your item.
If it has been 24 hours since the delivery date, we cannot assist, and the products are considered "misuse by the buyer".
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yahala.bou@gmail.com.
UNDELIVERED PARCELS
*If you are not at home
*If the courier could not find a safe place to leave the parcel
When the parcel is returned to us, we will issue a refund for the items.
Delivery charges are not refundable.
If you still want the items, you need to create a new order.